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Strengths    Factors of Efficiency    Customer Focused Strategy    Advanced Information Technology    Customer Support & Status Management Team

CUSTOMER SUPPORT & STATUS MANAGEMENT TEAM Monitoring Order Status and update progress in real-time. Post any issues and alert unexpected situations in Tracking System. Answer consumer and Customer Call Center's tracking inquiries. Service Tracking & KPI Report Visualized KPI reports per customer's needs along with downloadable raw data. Customized tracking and monitoring based on customer's service type. Exception & EDI Feedback Close monitoring and handling for exception packages. Report any exception in real-time back to customer through EDI.

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