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Services    3rd Party Logistics    Warehousing & Distribution    Return Goods Management    Home Delivery & Product Exchange Service    Marketing Support & Call Center Operation    Full Scope of Services

FULL SCOPE OF KW SERVICES Forward Logistics Ocean, Air, LTL, Truckload, Inter-modal Transportation Management Customs Brokerage Services Web-Tracking integrated into Carrier's tracking system On-line Bill of Lading, Packing List, Commercial Invoice Centralized Billing and Payment Claims Management Customized Reporting and Data Analysis Warehousing & Fulfillment Kitting, Re-packing, Labeling Service Inventory Management System Parts & Accessory Fulfillment Electronic Data Interchange (EDI) Advanced Shipment Notification (ASN) State-of-the-art Equipments and Certified Drivers Stock Location Management Re-work Management Labor Management After Sale Support Customer Call Response Center Service Call Response Multiple Language capabilities Continuous Training and Knowledge Sharing Customer Service Data Collection and Reporting Service Bulletin Mailing and Call Follow-up Customer Relations Call Returns Management RA Authorization Return Routing Returns Receiving and Data Collection In-house Return Management System Precise Inventory Control Web-based Access RA Discrepancy Handling Light-touch Inspection and Information Collection RA Reconciliation and Credit Processing Repairable Parts Sorting and Routing Scrap Parts Management Reverse Logistics Returns Pickup and Delivery Transportation Scheduling and Optimization Proprietary Routing Guide System Returns Consolidation and Bulk Transportation Barcode/RFID Labeling for Optimized Asset Tracking Warranty History/Repair History Tracing and Retention Centralized Billing, Payment, and Claim Services Buffer Stock Inventory and Distribution Customized Reporting and Data Retention Full Inventory Visibility through Web-based Solutions Scalable, Electronic Data Interchange System Customization Integration with Existing Systems Freight Cost Analysis and Electronic Billing Recycling Management Remanufacturing Referral End-of-life Disposal Management Electronics and Appliances Salvaging Liquidation Sales and Marketing Disposition Data Collection and Reporting Commodity Management through EPA-licensed 3PSP E-Recycle and Recovery through 3PSP Supply Chain Consulting Customer-specific Strategy Development Audit and Analysis of Current Operations Benchmarking against Industry Standards for Warehousing, Transportation, and Inventory Costs Create recommendations and Designs for Alternative Operation Model Suggest Process Innovation and Efficiency Improvement Ideas Develop Transportation Cost Reduction Strategies and Methods Interconnect with Leading 3PSPs to Gain Maximum Asset Recovery Customized System Development for Process Improvement

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