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HOME DELIVERY & PRODUCT EXCHANGE SERVICE Little things can make the biggest impact on a company's image. KW will go extra miles to satisfy customers' needs with its industry-leading White Glove Service coverage. For New Product Delivery Place RFID on each unit Delivery appointment with each DC or Consumer Place unit in consumer's room of choice Unpack and debris removal Basic Setup (Plug in for power verification) For Defective Product Return Pickup appointment with each DC or Consumer Pickup unit from ANY room in the house Repack unit for safe transportation Place RFID on each unit For Exchange Process Real time status update Shipping information notice to each Consumer Return process Data control ( Returned Product )

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