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> Return Goods Management(RGM)
With hands-on experience, we can manage the complex and multi-faceted return processing
procedures for your products. Our returns process helps minimize customer service
problems. Our return process consists of four major steps: Return Initiation, Returning,
Return Processing, and Asset Recovery. At the hub of these steps, there are our proprietary
systems to provide seamless information flow.
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Return Initiation
(Getting RMA Number)
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1. Getting Return Product Information
2. Validation of Return Eligibility
3. RMA Issue & Shipping Instruction
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Returning
(Customers to Return Center)
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1. Exchange Service
2. Pickup Service
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Return Processing
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1. Receiving Return Products
2. RMA Processing
3. Exception Handling
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Asset Recovery
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1. Back to Stock(Restock)
2. Repair/Refurbishment
3. Scrap/Disposal
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While you can utilize our return centers located in multiple states, you will have
centralized control over your returned items. Our multiple return centers allow
you and your customers to save shipping costs and time. Our system will present
your returned items and related data in multiple locations to you as if you are
dealing with one return center. For example, you may place a drop ship order, and
we will locate a unit at the nearest warehouse to the delivery address of the order.