Home > Outsourcing Solution
> Reverse Logistics > Product Exchange with White Glove Service
Little things can make the biggest impact on a company’s image. KW will go extra
miles to satisfy our customers’ needs with its industry-leading White Glove Service
coverage.
|
Premiere Grade Service Quality individually tailored for each of our customers.
|
- All handlers will be required hands-on training per customer’s service guidelines
- All handlers will be equipped with UMPC (Ultra Mobile PC)
|
|
For New Product Delivery
|
- Place RFID on each unit.
- Delivery appointment with each DC or Consumer
- Place unit in consumer’s room of choice
- Unpack and debris removal
- Basic Setup (Plug in for power verification)
|
|
For Old Product Return
|
- Pickup appointment with each DC or Consumer
- Pickup unit from ANY room in the house
- Repack unit for safe transportation
- Place RFID on each unit
|
|